Create an interactive, high quality web presence with your content and these functional capabilities:

Customer Service Inquiries

Retailers and Sales Representatives view:

  • Account statements review including
  • Invoices and Credits at PO level
  • Information requests sent directly to local CSRs
  • Order status by PO

Suppliers view:

  • Account statements review including Bill Back
  • Charges at PO level
  • Purchase orders placed by distributor to supplier


Product Catalog and
Order Managment

Retailers and Sales Representatives easily:

  • Receive real-time messaging when their customers place orders.
  • View and search product catalog
  • Build orders and submit to distributor
  • View and utilize order history
  • View and order current POS materials
  • View current deals available
  



 

eSkye's Control State Portals

  • Increase quantity and quality of contact points with your customers
  • Make doing business with you easier
  • Alleviate work load on Customer Service Team
  • Reduce errors in order transmission and transcription
  • Coordinate promotions and availability of POS materials
  • Increase effectiveness of sales force through real time alerts & order entry interface


The results yield real value

  • Provide world class customer service
  • Increase penetration and switching costs at the account level
  • Improve information flow and program execution
  • Be seen in your marketplace as
    technologically advanced
  • Differentiate from competition
  • Become supplier of choice among customers
  • Reduce costs by adding automated capabilities and reducing errors
  • Increase profits by speeding up order process and enhancing sales & marketing efforts
     
   
The eSkye Control State Portal is comprised of Marketing Manager, Customer Service Manager, Order Manager, and Sales Manager to ensure a high level of service at an economic cost.
 

 
copyright eSkye Solutions 2005